ON JULY 2, 1989, I WALKED INTO A PATIENT’S ROOM FOR THE FIRST TIME AS A DOCTOR. I WAS AN INTERN ON A NIGHT FLOAT ROTATION AT BOSTON CITY HOSPITAL. I ADRESSED MY PATIENT’S CONCERN AND THEN LEFT THE ROOM ASKING MYSELF, “HOW CAN I BE A BETTER DOCTOR?’
AFTER MORE THAN 20 YEARS, I STILL ASK MYSELF THE SAME QUESTION, BUT I HAVE DISCOVERED THE 4 C’S…
The 4 C’c include:
- Competency: Patients expect their doctors to be competent in making a diagnosis, choosing treatment, performing a procedure, and following up after the therapy. They can’t evaluate practicing doctors on their competency. Only the professional society, peers and the law can question an attending physician’s judgment. However, there is a higher authority that we must live up to: OURSELVES. We can do this by asking, ‘how can I be a better doctor?’
- Compassion: You can show compassion through the 3T’s: talk/listen, take time, and touch.
- Convenience: We are to do our best not to inconvenience patients, Early appointments, short wait times, pleasant nursing and support staff are encouraged.
These should be guidelines for today’s doctors. Some decades ago, confidentiality was paramount. Nearly every doctor understands and complies with this now.
REFERENCE: DR. MANOJ K. JAIN